Non Refund Policy
Thank you for choosing Hive Torte cakes! At Hive Foods, we take great pride in crafting each cake with the utmost care and attention to detail. Our commitment to delivering the finest quality extends to every aspect of your experience, including our non-refund policy. However, as our products are perishable and made-to-order, we cannot offer refunds or exchanges once an order is placed. Rest assured, our dedicated team works tirelessly to ensure that your cake is prepared to perfection, using the finest ingredients and time-tested recipes. We stand behind the quality of our cakes and are confident that you’ll relish every mouthwatering bite.
To avoid any inconvenience, we recommend thoroughly reviewing your order details before completing the purchase. Double-check the delivery address, cake size, flavour, and any special instructions to ensure a smooth and satisfying experience. In the rare event of a quality concern or order discrepancy, please contact our customer support team within 24 hours of receiving your cake. We will promptly investigate the matter and work to find a suitable resolution to ensure your complete satisfaction.
Your happiness and enjoyment are our top priorities, and we value your trust in our brand. We are here to address any questions or concerns you may have and look forward to serving you the finest torte cakes for all your celebrations.
Thank you for being part of our sweet journey, and we can’t wait to bring joy to your taste buds with our delectable Hive Torte cakes!